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Director of Financial Aid

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Posting Details

Title Information

FLSA Exempt
Minimum Requirements

Bachelor’s degree

Position Information

Posting Number S00016FY2018
Position Title Director of Financial Aid
Employee Type Regular Full-Time
Benefits Eligible Yes
Job Description Summary

Rogers State University is accepting applications for a Director of Financial Aid. This position plans, directs, and administers a comprehensive financial aid program of federal, state and local aid, grants, scholarships, outreach services, loans, and other types of financial assistance at a state university.

Knowledge Skills and Abilities

1. Highly organized and detail-oriented; exceptional interpersonal relationship and communication skills
2. Demonstrated ability to interact favorably with faculty, administrators, staff, students and public
3. Sense of humor, flexibility and tolerance of a high energy, dynamic, complex work environment

Preferred Qualification Summary

1. Master’s degree
2. Five or more years increasingly responsible experience in financial aid administration, including experience as director, associate or assistant director
3. Three or more years of direct supervisory experience
4. Three or more years of direct experience managing a Financial Aid software system

Physical Demands

Occasional prolonged sitting or standing.
Ability to lift up to 20 pounds with or without minimal assistance.

Required Degree

1. Bachelor’s degree
2. Five years of progressive professional experience including supervisory responsibility in higher education financial aid setting
3. Prior experience with student financial aid computer system, preferably PowerFAIDS

Licenses and Certifications


Essential Duties

Primary Duties:
Leadership and Professional Ability:
• Plans, directs and administers a comprehensive financial assistance program at a state university
• Knowledge of state and federal (Title IV) financial assistance programs
• Responsible for ensuring compliance with regulations and establishing reporting standards; financial and statistical record keeping, survey completion and other required reporting
• Directs processing of aid applications including determining eligibility, award amounts and notification of students’ award; prepares documentation, validations and resolves student appeals
• Administer aid to student athletes in accordance with NCAA Division II regulations; serve on the university NCAA Compliance Committee
• Prepares and administers departmental budget; assists with university budget matters relative to financial aid and state funding
• Projects and plans for fluctuations in university growth and financial aid program size
• Develops, reviews and advises on federal, state, college and private sources of funds, including working collaboratively with the university foundation to manage scholarship and endowment awarding protocols
• Monitors operational activities to detect service concerns and maintain effective administrative procedures

Supervision and Management
• Maintain exceptional customer service standards; lead continuous improvement/innovation assessment
• Supervise professional staff and provide orientation and training
• Coordinates with information technology and recommends enhancements to the financial aid systems
• Represents the financial aid office to internal and external constituencies
• Serves on committees as appropriate
• Responsible for security and confidentiality of assigned records and departmental files
• Develop and implement programs for students on money management and personal budgeting
• Prepare materials for publicity, workshops and resource development; may make oral presentations
• Coordinate federal work study program in collaboration with the university’s Human Resource department
• Performs related duties as assigned

The Director of Financial Aid is accountable for ensuring the University complies with and is effective in its execution of federal, state and local aid programs. This requires effective performance in secondary areas of:
1) Communication, Critical Thinking and Problem Solving
2) Staff Development and Training
3) Project Management and Strategic Planning
The following examples of duties and accountabilities illustrate the general range of tasks assigned to the position but are not intended to define the limits of required duties. Other essential duties may be assigned consistent with the general scope of the position.
A. Communication, Critical Thinking and Problem Solving: The Director is accountable for possessing the professional skills necessary to do administrative work. The Director should be able to:
1. Possess interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community
2. Create and compose written material as well as evaluate and edit the content, structure, and format of a range of written materials
3. Investigate and analyze information and draw conclusions; use independent judgement to manage and impart information to a range of clientele including students, parents, faculty, staff, administrators and the general public
B. Customer Service, Staff Development and Operations: The Director is accountable for establishing and maintaining excellent customer service standards within the department; securing and developing professional staff members and managing the day-to-day operations of the department. The Director should be able to:
1. Establish, train and emulate high customer service standards for the department; monitor assessment data for service improvement and innovation initiatives
2. Supervise and train staff, organize, prioritize, and schedule work assignments
3. Develop appropriate staff training and professional development initiatives; foster a cooperative work environment
4. Plan and evaluate operational initiatives; examine, re-engineer, or develop new operations and procedures, formulate policy
5. Provide professional direction, guidance and counsel to a wide range of constituencies
C. Project Management and Strategic Planning: The Director serves as an on-going project manager for the Jenzabar EX/PowerFAIDS enterprise system. The Director should be able to:
1. Manage and oversee the day-to-day operation of the system; configure the infrastructure, participate in maintenance activities and lead testing protocols
2. Provide leadership for on-going system functionality improvements; work in collaboration with Academic Computing Services on system support and troubleshooting
3. Provide technical advice, information and training to faculty, staff and students
4. Develop, plan and implement short and long-range departmental and university related goals and plans; Budget preparation and fiscal management

Supervision Given To

Professionals Employees including but not limited to: Assistant Director(s); Aid Counselor(s); student employee(s); both non-exempt and exempt classifications.

Salary Competitive with generous benefit package
Desired start date 01/02/2018
Position End Date (if temporary)
Campus Claremore
EEO Statement

This institution in compliance with all applicable Federal and State laws and regulations does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, age, religion, disability, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, financial aid, and educational services.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
  3. Unofficial Transcripts
Optional Documents
  1. Letter of Recommendation 1
  2. Letter of Recommendation 2
  3. Letter of Recommendation 3